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Improving customer experience

Supercharging small business banking using real-time data.

How our long-term partnership with Holvi took the fintech challenger from start-up to stand-out.

  • Use cases

    Digital bank

  • Operating regions

    Europe

Founded in Finland in 2011, Holvi is online business banking for the self-employed. Offering real-time cash flow insights, automated bookkeeping and streamlined invoicing, all in one place, Holvi helps business owners cut down on admin for a better work-life balance.

Running a business takes a lot of time, energy and brain power. Holvi understands how complex managing finances can be, so entered the online banking market with a simple proposition: to make accounting easier for the self-employed.

However, they weren’t the only start-up with the same idea. Despite promising growth, Holvi needed to strengthen its value proposition beyond a bookkeeping service and offer something truly innovative to see off the competition. That’s where we come in.

Over our five-year relationship, we’ve helped Holvi find and strengthen its unique proposition and overcome the many inevitable (but unpredictable) challenges of standing out in a fiercely competitive market. We supported them through every milestone, as the business evolved, transaction volumes grew, and the challenger went from strength to strength.

As part of this close relationship, Holvi has also joined our collaborative customer forum, which works closely with our partners to create the best possible payments experience for them.

The solution

Within months of partnering up, we’d bolstered Holvi’s offering with digital financial services including wallet management, ledger management and reporting, and card processing. By being able to issue multiple cards to employees, Holvi’s clients can now save time on managing expenses, so they can focus on running their businesses.

Then came the game-changer: plugging our Real-time Data Feed into Holvi’s systems. Not only does this offer Holvi’s clients a whole new level of control and visibility of their finances, but the real-time service page on its website helps the business stand out from the crowd.

The payoff

By providing Holvi with innovative banking services and real-time data functionality, we helped the challenger bank break new ground in its market.

The evolved proposition accelerated its growth, increased its translation volumes and presented the opportunity to move to principal membership of Mastercard. This would allow Holvi to issue payment cards directly, as well as reducing costs and speeding up transactions for its SME and sole trader clients.

Together, we were able to support Holvi in the move and streamline the migration process from the usual 12 weeks down to just six. The new membership with Mastercard helps Holvi optimise its services for global scale, and deliver greater reliability and flexibility to its clients.

Let the numbers speak for themselves

Looking back over the past few years, many of our most notable achievements and milestones have been achieved in close partnership with [Thredd].
Tuomas Toivonent CEO & Co-Founder, Holvi

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